General terms | Stack Records

TERMS & CONDITIONS

At Stack Records, we strive for your satisfaction with every purchase. Please review our terms & conditions carefully before placing your order.

Returns and Refunds

We generally do not accept returns or offer refunds unless the item is faulty, defective, or if there was an error on our part. However, we aim to resolve any issues fairly.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at hello@stackrecords.co.nz with your order number and details. We will promptly assist you in resolving the issue.

Order Errors

If we made an error with your order (e.g., wrong item sent), please notify us promptly at hello@stackrecords.co.nz. We will arrange for the correct item to be sent or provide a refund.

Cancellations

Once an order has been processed and shipped, cancellations cannot be accepted. Please review your order carefully before completing your purchase.

Non-Returnable Items

Certain items cannot be returned or refunded, including gift cards.

Conditions for Returns

To qualify for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

To initiate a return:

Contact us at hello@stackrecords.co.nz within 30 days of receiving your order to request a return authorisation.
Provide your order number, item details, and reason for the return, including photos if applicable.
Once approved, we will provide instructions for returning the item.

Refund Process

Upon receiving and inspecting your return:

We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. Contact us at hello@stackrecords.co.nz for assistance with exchanges.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. If the gift wasn’t marked as such, the refund goes to the gift giver.

Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Lost or Damaged Packages

We are not liable for lost or damaged packages during shipping. Please contact us immediately if your order arrives damaged.

Stack Points

To start accumulating points with Stack Points, you need to sign up on our site. Once you sign up, you’ll receive an instant bonus of 10 points to kickstart your rewards journey. From there, you’ll earn 1 point for every $1 spent. Collect 100 points and redeem them for a $10 discount on your next purchase. Points are cumulative, so you can save them up for even bigger rewards.

If you have any questions about our Refund and Return Policy, please email us at hello@stackrecords.co.nz.

PRIVACY & CONFIDENTIALITY

Welcome to Stack Records. Protecting your privacy and ensuring the confidentiality of your personal information is important to us. This Privacy and Confidentiality Terms outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase from us.

1. Collection of Personal Information

We collect personal information that you voluntarily provide to us, such as your name, email address, mailing address, phone number, and payment details. This occurs when you:

Make a purchase
Create an account
Subscribe to our newsletter
Contact us for support

2. Use of Personal Information

We use your personal information for:

Processing and delivering your orders
Communicating with you about your purchases and account
Sending marketing communications with your consent
Improving our website and services
Ensuring website security

3. Disclosure of Personal Information

We may share your information with:

Service providers assisting with website operations, payments, and order fulfilment
Legal obligations or to protect our rights and safety

4. Security of Your Information

We take reasonable precautions to protect your personal information, although no method of transmission over the Internet is entirely secure.

5. Your Rights

You have rights to:

Access and receive a copy of your personal information
Correct inaccuracies
Request deletion under certain circumstances
Withdraw consent for processing

6. Marketing Communications

You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.

7. Contact Us

If you have questions or wish to exercise your rights, contact us at: hello@stackrecords.co.nz

Changes to These Terms

We may update these Terms to reflect changes in practices or legal requirements. Please review them periodically.

By using our website and providing your information, you consent to its use as described in these Terms.

SHIPPING

Shipping Tamaki (Auckland): Orders over $100 NZD qualify for free shipping. For orders under $100 NZD, a flat rate of $5 NZD applies.

Nationwide Shipping Aoteroa (New Zealand): Orders over $100 NZD qualify for free shipping nationwide. For orders under $100 NZD, a flat rate of $10 NZD applies.

Shipping Carrier: All shipments within New Zealand are handled by NZ Post, with delivery typically taking 3-5 business days.

Shipping Schedule: Please note that orders are processed and shipped on business days only. We do not ship on weekends or public holidays. Keep an eye on your email for shipping updates.

Order Fulfilment: In the event that we are unable to fulfil your order, we will promptly notify you. You will have the option to cancel your order and receive a refund.

Undeliverable Orders: If your order is returned to us due to an incorrect address or failure to pick up from a depot, you will be responsible for the re-shipping costs.

Address Accuracy: Ensure that your delivery address is accurate during checkout. We cannot be held responsible for orders lost or damaged during transit, but we strive to ensure safe and timely delivery.

In-Store Pickup: Prefer to collect your order in person? Let us know and we'll arrange for in-store pickup.